Privacy Policy

ONE PTS Pty Ltd (ABN 15 603 059 418) trading as ONE Gym Padstow ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all visitors, leads, members, and clients of ONE Gym Padstow, located at 22 Howard Road, Padstow NSW 2211.

1. What information we collect

We collect personal information that is reasonably necessary to provide our services. This includes:

Identity and contact information: Full name, date of birth, email address, phone number, postal address, emergency contact details.

Health and fitness information: Medical history, injury history, fitness goals, training history, body composition data, and any health-related disclosures you provide. This is treated as sensitive information under the Privacy Act and handled with additional protections.

Payment information: Billing details processed via our payment provider. We do not store full credit card or bank account numbers on our systems.

Membership and attendance data: Class bookings, attendance records, program participation, and coaching notes.

Marketing engagement data: Email opens, SMS interactions, website visits, and ad engagement when you interact with our marketing.

Technical information: IP address, browser type, device information, and cookies when you visit our website.

2. How we collect information

We collect information directly from you when you:

• Submit an intake form, contact form, or lead form
• Sign up for a membership, trial, or program
• Communicate with us by phone, email, SMS, or in person
• Engage with our social media, ads, or website
• Participate in assessments, consultations, or coaching sessions

We may also receive information from third parties including Meta (Facebook/Instagram) and Google when you submit a lead through their ad platforms.

3. How we use your information

We use your personal information to:

• Provide coaching, training, and gym services
• Manage your membership, billing, and account
• Communicate with you about classes, schedules, and account matters
• Send marketing communications about programs, offers, and events (where you have consented)
• Improve our services, programs, and member experience
• Comply with legal, safety, and regulatory obligations
• Respond to enquiries and provide customer support

4. Who we share information with

We share your personal information only as necessary to operate our business. Categories of recipients include:

Service providers and platforms:

• PushPress / PushPress GROW — our customer relationship management (CRM) and gym management system
• Payment processors — to process membership payments and direct debits
• Email and SMS providers — to deliver communications you have consented to receive
• Meta (Facebook/Instagram) and Google — for advertising, analytics, and lead generation, including custom audience matching using hashed contact information

Legal and safety: Government agencies, regulators, emergency services, and legal advisors where required by law or to protect health and safety.

We do not sell your personal information.

5. Overseas disclosure

Some of our service providers (including PushPress, Meta, Google, and our SMS/email infrastructure) store and process data on servers located outside Australia, primarily in the United States. By providing your information to us, you acknowledge and consent to this overseas transfer.

We take reasonable steps to ensure overseas recipients handle your information consistently with the Australian Privacy Principles.

6. Marketing communications

Where you have provided consent, we may send you marketing communications by email and SMS about classes, programs, offers, and events.

You can opt out at any time by:

• Replying STOP to any SMS
• Clicking unsubscribe in any marketing email
• Contacting us directly at the details below

Opting out of marketing does not affect transactional communications related to your membership (e.g., billing, class changes, account notices).

7. Health and sensitive information

We collect health-related information (e.g., injuries, medical conditions, body composition) only with your consent and only where it is reasonably necessary to deliver safe, appropriate coaching and programming.

This information is:

• Stored securely in our CRM with restricted access
• Shared only with coaches and staff directly involved in your training
• Never used for marketing or shared with third parties for marketing purposes

8. How we store and protect your information

We store your information electronically in secure systems protected by access controls, authentication, and encryption in transit. Physical records (where they exist) are stored at our Padstow location with restricted access.

While we take reasonable steps to protect your information, no system is completely secure. If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

9. How long we keep your information

We retain your information for as long as you are a member or active client, and for a reasonable period afterwards to:

• Comply with legal, tax, and accounting obligations (typically 7 years)
• Resolve disputes or enforce agreements
• Maintain records of consent and communications

You may request deletion of your information subject to these obligations.

10. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate, incomplete, or out of date
• Withdraw consent for marketing communications
• Lodge a complaint about how we handle your information

To exercise these rights, contact us using the details below. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Cookies and website tracking

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyse website performance
• Deliver and measure advertising (including via Meta Pixel and Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

12. Changes to this policy

We may update this policy from time to time. The current version will always be available at our website with the "Last updated" date shown at the top.

13. Contact us

If you have questions, concerns, or requests about this policy or your personal information, contact us:

ONE PTS Pty Ltd (ABN 15 603 059 418) trading as ONE Gym Padstow
‍22 Howard Road, Padstow NSW 2211
Email: christian@onegyms.com.au
‍Phone: 0402 751 377

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